Straight answers, no fine print.

Everyone starts with the two-minute eligibility check. If the pathway looks suitable, our team contacts you to arrange a telehealth consultation with an AHPRA-registered doctor.

No. A real-time clinician consultation is required before any prescribing decision. Completing the eligibility check alone is not a substitute for a consultation.

The eligibility check takes about two minutes. Our team usually gets in touch within 1–2 business days, and most patients are seen in consultation within a few business days. Your clinician’s decision is delivered during the consultation itself.

Your clinician looks at your health profile, medical history and goals, and makes an independent decision about whether this pathway is right for you.

Generally, Australian adults (18+) who are comfortable with telehealth consultations. The eligibility check filters out obvious exclusions up front; your clinician makes the final decision.

Yes. Every consultation, review and check-in is by telehealth, so your care happens from the comfort of your own home. If your clinician thinks you need a physical examination, they will refer you to your GP or a specialist.

Typically 20–30 minutes by telehealth. Your clinician uses your eligibility answers as the starting point, asks follow-up questions, and discusses what, if anything, is clinically appropriate.

No. A consultation is a clinical review, not a pre-approval step. Its purpose is to determine whether this pathway is clinically appropriate for you.

We aim to keep you with a consistent clinician wherever possible. If your primary clinician is unavailable, another AHPRA-registered clinician in the care team will cover.

You can request a second clinical opinion via our care team, or take the clinical summary to your primary care provider for independent review. You’re not locked into any single pathway.

Your fee covers the clinical service: scheduled clinician check-ins, care-plan reviews, and continuity with your care team. The patient portal is included.

Any clinically prescribed items are separate, subject to independent clinician decision and appropriate dispensing channels, with relevant pharmacy fees applied. They are not bundled into the program fee.

No. There are no long-term contracts. You can pause or cancel at any time by contacting our care team.

Yes. Your personal health information is handled in accordance with the Australian Privacy Act and relevant health-records legislation. Your data is never shared with third parties without your explicit consent.

Where clinically appropriate, prescribed items are dispensed by an appropriate pharmacy and delivered discreetly, following standard pharmacy procedures.

No, not without your explicit consent. The clinical relationship is between you and your clinician.

Your care team schedules regular check-ins to review progress, monitor relevant health markers, and adjust your care plan as needed. Between check-ins you can contact the care team by email or phone.

Your clinician can facilitate referral to appropriate specialists (e.g. endocrinology) and coordinate with your primary care provider. Escalation is a normal part of safe clinical care.

If you’re experiencing a medical emergency, contact local emergency services (000) immediately. Our telehealth service is not designed for emergency care.

Yes, and we encourage it. We provide a clinical summary you can share with your primary care provider so your broader care remains coordinated.

See where your file is up to, contact the care team, and check the details we hold for you. Appointments and scheduling are arranged directly by the clinic team, who will contact you by email or phone.

After your first consultation you’ll receive sign-in details by email. New patients start with the eligibility check.

Yes. Sign-in is protected; all messaging and document storage uses encrypted channels. Your information is handled in accordance with the Australian Privacy Act.

You’ll be told directly during the consultation and, where possible, redirected to a more suitable pathway, whether that’s a specialist, in-person assessment, or coordination with your GP.

No. Telehealth is not suitable for all patients or all clinical presentations. Some cases require in-person assessment, specialist referral, or additional diagnostic work. Your clinician will advise if telehealth is not appropriate for your situation.

Contact our care team by email or phone. There are no cancellation fees and no lock-in contracts.