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Medical Disclaimer

Important information about the general health content on this website.

Last updated: 21 October 2026

General information only

The information on this website is general in nature. It is not medical advice and is not a substitute for advice from a qualified health professional who knows your circumstances. Always talk to your doctor about your health and before making changes to your treatment.

No doctor-patient relationship from using this website

Reading this website or completing the eligibility check does not create a doctor-patient relationship. That relationship begins only when you have a consultation with one of our clinicians.

The eligibility check is not a diagnosis

The eligibility check is a screening tool. Your answers help our clinical team understand whether our service may be suitable, but they do not diagnose any condition or guarantee treatment. Final suitability is decided by a clinician after reviewing your information.

Results vary

Weight management results differ from person to person and depend on many factors, including your health, your circumstances and how closely you follow your care plan. We do not promise or guarantee any particular outcome.

Prescription medicines

We do not advertise prescription medicines. Any medication is only discussed with you during a consultation, and any decision to prescribe is made by your clinician using their independent clinical judgement.

Telehealth limitations

Telehealth is not suitable for every person or every health concern. Some situations need a physical examination, tests or in-person care. If that applies to you, your clinician will tell you and help you find appropriate care.

In an emergency

This service is not for emergencies. If you need urgent medical help, call 000 or go to your nearest emergency department.

  • For non-urgent health advice at any time, call Healthdirect on 1800 022 222.
  • For crisis support, call Lifeline on 13 11 14.

Keep your GP informed

We encourage you to keep your regular GP informed about your care with us, so your overall health care stays coordinated.

Accuracy and links

We aim to keep the information on this website accurate and up to date, but medical knowledge changes and we cannot guarantee that everything is complete or current. Links to other websites are provided for convenience; we are not responsible for their content.

Questions

If you have a question about this disclaimer, contact us: