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Privacy Policy

How we collect, use and protect your personal and health information.

Last updated: 21 October 2026

Obesity Medicine Clinic (“we”, “us”, “our”) provides clinician-led weight management by telehealth. We take your privacy seriously, especially because much of the information we handle is health information. This policy explains how we collect, use, store and share your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information we collect

Depending on how you use our service, we may collect:

  • Contact details: your name, email address and mobile number.
  • Eligibility check answers: your age range, sex, height, weight, weight-loss goals, previous weight-loss attempts, relevant medical conditions and how ready you are to start.
  • Clinical information: health information you share with us during your care, such as your medical history, current medications, allergies and mental health history.
  • Consultation records: notes, care plans, prescriptions and correspondence created as part of your care.
  • Payment information: payments are processed by a third-party payment provider. We do not store your full card details.
  • Website information: technical details such as your IP address, browser type and how you use our website, collected through cookies and similar technologies.

How we collect it

We collect most information directly from you, through our website forms, during consultations, and when you email or call us. With your consent, or where the law allows, we may also receive information from other health professionals involved in your care, such as your GP, a specialist or a pharmacy.

How we use your information

We use your information to:

  • assess whether our service is suitable for you;
  • provide telehealth consultations, care plans and follow-up care;
  • contact you about your care, consultations and next steps;
  • coordinate with your GP, specialists or pharmacy where appropriate;
  • process payments and manage your account;
  • meet our legal, professional and regulatory obligations; and
  • maintain and improve our website and service.

We will only send you marketing communications if you have agreed to receive them, and you can unsubscribe at any time.

Who we share it with

We only share your information when it is needed to provide your care, when you have consented, or when the law requires or allows it. This may include:

  • the clinicians and care team involved in your treatment;
  • your GP, specialists or pharmacy, with your consent or where permitted by law;
  • trusted service providers who help us run our service, such as website hosting, secure forms, email and customer relationship software, telehealth video and payment processing. These providers may only use your information to provide their services to us; and
  • government agencies, regulators or others where we are required or authorised by law.

We never sell your personal information.

Overseas storage

Some of our service providers, including our email and customer relationship platform, may store information on servers outside Australia, including in the United States. Where this happens, we take reasonable steps to make sure your information is handled in a way that is consistent with the Australian Privacy Principles.

How we protect your information

We store your information on secure systems and limit access to people who need it to provide your care. We keep health records for as long as Australian health records laws require, and then securely destroy or de-identify them.

Cookies

Our website uses cookies that are needed for it to work, such as keeping you signed in to the patient portal. We may also use analytics cookies to understand how the website is used so we can improve it. You can block or delete cookies in your browser settings, although some parts of the website may not work properly without them.

Accessing and correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete. Contact us using the details below. We will respond within 30 days. In limited circumstances the law allows us to refuse access; if that happens, we will explain why in writing.

Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. We will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.

Contact us