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Terms of Service

The terms that apply when you use our website and telehealth service.

Last updated: 21 October 2026

These terms apply to your use of the Obesity Medicine Clinic website, eligibility check, patient portal and telehealth service (“the service”). By using the service, you agree to these terms. Please read them together with our Privacy Policy and Medical Disclaimer.

About our service

Obesity Medicine Clinic provides clinician-led weight management by telehealth. The service is led by Dr Kevin Dolan, Bariatric & General Surgeon, working with AHPRA-registered clinicians. All consultations, reviews and check-ins are conducted by telehealth.

Who can use the service

To use the service you must:

  • be 18 years or older;
  • be located in Australia; and
  • give information that is true, accurate and complete.

The eligibility check

The online eligibility check helps us understand whether our service may be suitable for you. It is not a diagnosis, a medical assessment or an offer of treatment. Final suitability is always decided by a clinician during a consultation.

Telehealth consultations

Consultations take place by secure video or phone. Please join from a private, quiet place with a reliable internet connection. Telehealth is not suitable for every situation. If your clinician decides that you need a physical examination, tests or a different kind of care, they may refer you to your GP, a specialist or another service.

Treatment and prescriptions

All treatment decisions are made by your clinician using their independent clinical judgement. Completing the eligibility check, the intake or a consultation does not guarantee that you will be offered treatment or a prescription. If medication is prescribed, it is dispensed by an Australian pharmacy and you must use it only as directed.

Fees and payment

Our current consultation fees are listed on our Fees page. Fees are charged per consultation and our team will confirm your consultation and fee with you before anything is charged. Medication is not included in consultation fees and is charged separately by the dispensing pharmacy. There are no lock-in contracts and you can stop at any time by contacting us. Refunds are handled in line with the Australian Consumer Law.

Your responsibilities

When using the service, you agree to:

  • give accurate, complete and up-to-date information about your health;
  • tell your clinician about any changes to your health, medications or circumstances;
  • follow your clinician’s advice and seek urgent care when needed;
  • keep your patient portal login details private; and
  • not misuse the website or try to interfere with how it works.

Emergencies

Our service is not for medical emergencies. If you need urgent help, call 000 or go to your nearest emergency department.

Patient portal

You are responsible for keeping your portal login secure. Please let us know straight away if you think someone else has accessed your account.

Website content

All content on this website, including text, images and design, belongs to Obesity Medicine Clinic or its licensors. You may view it for personal use only. Information on this website is general in nature and is not medical advice.

Liability

To the extent permitted by law, we are not liable for any loss arising from your use of this website or from information on it, except where that loss is caused by our negligence. Nothing in these terms excludes, restricts or modifies any rights you have under the Australian Consumer Law or any other law that cannot be excluded.

Changes to these terms

We may update these terms from time to time. The latest version will always be available on this page, and continuing to use the service means you accept the updated terms.

Governing law

These terms are governed by the laws of Western Australia, Australia.

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